Refund Policy

1. Overview

At DEVER Malaysia, we are committed to ensuring that every order reaches you correctly, safely, and in excellent condition.


As a general rule, all goods sold via this website are non-refundable and non-returnable once an order has been confirmed. This applies to all products sold under DEVER Malaysia, including but not limited to consummables, apparel, accessories, and merchandise.


Please note that we do not offer refunds or returns due to incorrect purchases, change of mind, or customer preferences once an order has been confirmed.


However, in the unlikely event that you receive an item that is damaged, defective, wrongly packed, or incorrectly delivered, we will make every reasonable effort to resolve the issue fairly, through a replacement, partial refund, or full refund, depending on the circumstances and at the sole discretion of DEVER Malaysia.


2. Eligibility for Replacement or Refund

A request for replacement or refund will only be considered if:

  1. The product was damaged prior to or during shipment;
  2. The product received is defective or malfunctioning;
  3. The wrong product, wrong variant, or incorrect quantity was delivered; or
  4. The item received is significantly different from what was ordered on our website.


To qualify for a replacement or refund:

  1. You must notify us within seven (7) days from the date of delivery;
  2. The affected item must remain unused, unopened, and in its original packaging (including all labels, accessories, and documentation);
  3. You must provide clear photo or video evidence showing the damage, defect, or delivery error.


Failure to report within the stated timeframe or to provide sufficient proof may result in your claim being declined.


3. Company Assessment and Discretion

All requests will be reviewed by Seamless Strategies Enterprise, the official importer and distributor of DEVER Malaysia.


We reserve the right to:

  1. Evaluate each claim individually;
  2. Request additional information or supporting evidence;
  3. Determine whether a replacement, partial refund, or full refund is appropriate; and
  4. Decline claims that do not meet our criteria or show evidence of product misuse, tampering, or mishandling after delivery.


All resolutions will be made at the sole discretion of DEVER Malaysia, and our decision shall be final.


4. Resolution Options

If your claim is approved, one of the following resolutions will be offered:


a. Replacement Item (Primary Resolution)

  1. We will send you a replacement product at no additional cost.
  2. Replacement items will be delivered to the same address as your original order.
  3. If the product is out of stock, you may be offered an alternative of equal value or a refund instead.


b. Partial Refund

  1. For issues affecting only part of your order (for example, one damaged unit or minor packaging faults), DEVER Malaysia may issue a partial refund equivalent to the affected value.
  2. Partial refunds will be processed through your original payment method.


c. Full Refund

  1. In rare cases where a replacement is not possible and the issue affects the entire order, DEVER Malaysia may issue a full refund.
  2. Refunds will be processed within 7–14 business days, depending on your bank or payment provider.


5. Non-Refundable and Non-Returnable Items


All goods sold on this website are considered final sale and are non-refundable and non-returnable, except in cases covered under this policy.


Specifically, we do not offer refunds or returns due to incorrect purchases, change of mind, or customer preferences once an order has been confirmed.


We are also unable to offer replacements or refunds for:

  1. Products purchased from unauthorised resellers or third-party platforms;
  2. Products that have been opened, used, worn, or altered after delivery;
  3. Items damaged due to negligence, improper storage, or misuse after receipt; or
  4. Orders with errors caused by incorrect information submitted by the customer (such as wrong address or product selection)


6. Shipping Costs

For approved replacement or refund cases caused by damage, defect, or operational error, all shipping and handling costs will be covered by DEVER Malaysia.


If a claim is made for reasons outside of this policy (for example, change of mind or incorrect order by customer), all shipping and related costs will be borne by the customer.


7. How to Submit a Request

To request a replacement or refund, please contact our Customer Service team within 7 days of receiving your order via email at orders.devermalaysia@gmail.com.


Please include:

  1. Your order number;
  2. Your full name and contact information;
  3. A brief description of the issue; and
  4. Photo or video evidence clearly showing the problem.


Our team will review your case and respond within 3–5 business days to confirm eligibility and advise on the next steps.


8. Policy Updates


DEVER Malaysia reserves the right to modify, amend, or update this Refund Policy at any time without prior notice. Any changes will take effect immediately upon publication on our website. Customers are encouraged to review this page periodically before making a purchase.


9. Contact Us

If you have any questions or require assistance with your order, please contact us at: orders.devermalaysia@gmail.com.